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Return & Refund Policy

At 10 Shades, we strive to provide high-quality merchandise, apparel, and customised products. We want you to be satisfied with your purchase. Please read the following guidelines regarding returns, exchanges, and refunds.

1. Return Eligibility

  • Products can be returned only in cases of damage, defect, or mismatch.

  • Items must be unused, unwashed, and in their original packaging.

  • Customised products (personalised prints or designs) are non-returnable, except in cases of defects or errors on our part.

2. Exchange Policy

  • Exchanges are possible for eligible products by contacting our customer support at connect@10shades.in before initiating the return.

  • Additional courier charges for exchanges may apply.

  • We reserve the right to approve or cancel an exchange request at our discretion.

3. Return Process

  • Contact our support team within 7 days of delivery to report any issues.

  • Provide order details, photographs of the item, and a description of the problem.

  • Our team will guide you on the return process and courier pickup (if applicable).

4. Refunds

  • Refunds will be processed after the returned item has been inspected and approved.

  • Refunds will be made using the same payment method used during purchase.

  • Shipping charges, where applicable, are non-refundable.

5. Cancellation Policy

  • Orders may be cancelled before dispatch by contacting our support team.

  • We reserve the right to cancel any order due to unavoidable circumstances, such as stock unavailability.

  • Refunds for cancelled orders will be processed promptly.

6. Shipping and Delivery

  • Standard delivery timelines are 5–8 days for most products.

  • We use trusted courier partners like DTDC, Delhivery, BlueDart, India Post, or others.

  • We are not responsible for delays caused by courier services.

7. Contact Us

For all return, exchange, or refund queries, reach out to us at:

Email: connect@10shades.in

Phone: 9583565301